Are you looking to cancel or make changes to your order?
Please email firstname.lastname@example.org with your order number and one of the following subject lines so we can help you ASAP!
- To cancel your order: Please email with the subject line “CANCEL”
- To change your mailing address: Please email with the subject line “EDIT ADDRESS”
- To edit your order: Please email with the subject line “EDIT ORDER”.
We will always do our best to help, however, we cannot guarantee any changes once your order has been placed and cannot make any changes once your order has been shipped.
Where are Blume's products made?
All of our products are made in North America, in Canada or the USA.
Where do Blume's products ship from?
All of our products ship from within North America.
How much is shipping?
Shipping is just $4 for US and $15 for Canada.
What is your shipping timeline during COVID-19?
Our team is working hard to get orders shipped as quickly as possible. You can expect a shipping confirmation email from us within 3-5 business days. Remember, your local delivery service may be strained and experiencing some delays. Contact our team at email@example.com if you have specific questions about your order.
Where do you ship?
We ship to all states in the US and across Canada, including PO boxes. We don’t have expansion plans just yet, but drop us a note to firstname.lastname@example.org so you can be the first to know when we do. (Plus, we love hearing from you!)
When can I expect my order to arrive?
Under COVID-19 circumstances, you can expect your shipping confirmation email within 3-5 business days. From there, our standard shipping within the US is 5 business days. Shipping to Canada from that point can take 7-10 business days. Please bear in mind that your local delivery services may currently be strained, so it may take a little longer than usual to receive your package. You’ll receive a notification when your order is on the way with tracking information. And you're welcome to contact us at email@example.com any time if you have questions!
Do you ship to PO boxes?
We do! Just enter your address as at checkout and wait for your package to arrive.
What shipping carrier do you use?
All orders are shipped via UPS or Canada Post. There are no duties or taxes at delivery.
Do you offer overnight or expedited shipping?
At this time, we are not offering expedited shipping.
What does my order look like when it’s shipped?
Your order arrives in a Blume Box or Blume bubble mailer. The contents of the box are wrapped in tissue paper and additional fillers if they’re fragile. Your order will arrive in one shipment, unless otherwise specified.
I’m moving, how can I change my address?
You can login to your profile at anytime and make changes to your billing and shipping information! Just login, hit edit, and make changes as need be! If you need help at anytime, just shoot us an email to firstname.lastname@example.org.
I’ve placed my order but I need to change my address, what can I do?
If you notice a problem with your address and you haven’t received a shipping notification or tracking information, email us at email@example.com so we can do our best to make changes to your order information!
Can I ship Blume as a gift?
Yes! You can gift any of our subscriptions and anything else in our Blume store. Just enter the giftees address at checkout and we’ll ensure it arrives safe and sound. Plus, our invoices don’t include pricing, so they’ll never know the cost!
What if my box arrived damaged?
We definitely hope this never happens, but if it does, email us at firstname.lastname@example.org and we’ll get replacement products shipped to you right away, on us!
What should I do if I received the wrong product?
If you receive a product different from what you ordered, we’re so sorry about that! Please contact us at email@example.com and we’ll be sure to get you the Blume products you ordered!
I haven’t received a tracking number, what should I do?
Please allow 3 business days for us to process and ship your order after it's been placed. If you haven’t received anything from us for 4 business days, please shoot us an email to firstname.lastname@example.org so we can check it out right away.
My tracking number isn’t working, what should I do?
It can take up to 24 hours or 1 full business day for your tracking information to update. If it still hasn’t updated, let us know at email@example.com.
What if my box doesn't arrive?
We hope this doesn't happen, but if it does, we're sorry! Send us an email to firstname.lastname@example.org and we'll track your package right away. Sometimes the shipping carrier will leave a note to pick up the package from the nearest post office.
Why should I use organic pads and tampons?
There is no federal regulation for current menstrual hygiene brands to fully disclose the ingredients in the pads and tampons we purchase off the shelves. With vaginal tissue being the most absorbent part of the body and having a direct link to your reproductive organs, the last thing we want is bleach, dioxin and other chemicals in our blood stream every month.
You deserve better! Our pads and tampons are free of rayon, polyester, wood pulp and pesticides. Our products are made from certified organic cotton and are better for your health and the environment. See all of our options here.
Where can I find information about individual products?
You can learn more about all of our products on our individual product pages here. If you have any additional questions or thoughts, you can email us at email@example.com.
Do you test on animals?
Great question - no we don't! We love our animal friends and would never dream of using them for testing purposes.
Do you offer products without a subscription?
Yes! You can purchase Hug Me, DayDreamer, Meltdown and Cloud 9 with absolutely no commitment! Learn more about the products here.
What is your return policy?
We want you to love what you receive but we totally understand if you need a refund. Email us at firstname.lastname@example.org within 30 days of your order and we’ll help you process a return right away. Please note that our pads and tampons are final sale.
How and where should I store my products?
You can store Blume products wherever you usually do your day and night routines. They won't freeze or melt, but we do recommend keeping water out of the bottles. All products should be used within 18 months of opening for best results.
When will my first box arrive?
Your initial box is shipped within 3 days of placing your order. You’ll receive an email notification with tracking information. Subsequent boxes will be billed and shipped after 30 days.
What products can I add on to my subscription?
Subscriptions are fully customizable. You can choose your product preferences, add ons and more!
Can I add multiple add-ons to my subscription?
Yes! You can stack add-ons as you please, and remove them whenever you want. You can also switch between boosters each month. See all of our options here.
How many pads / tampons will I receive each month?
Our base box starts with your choice of 10 pads or 16 tampons.
When am I charged for my subscription?
You’ll be billed for your first Blume order when you place your order. All subsequent orders are billed 30 days later, or at the interval you selected. If you ever wanted to make changes, just email us at email@example.com. You can also choose your billing and shipping frequency (bi-monthly quarterly, semi-annually, you're in full control)!
Can I skip, cancel or pause my subscription?
Yes, yes and yes! You can login anytime and adjust your shipping schedule. You can also change your shipment intervals by month.
Can I make changes to the contents of my subscription?
Yes again! Login to your account and switch up your pad and tampon options, add extras and remove items as needed, although we are not currently doing pad and tampon add ons! If you ever need a hand, just email firstname.lastname@example.org
I can’t login into my account and I don’t know why!
Sorry to hear you're having trouble logging to your account, we’d be more than happy to help you out. Just shoot us an email to email@example.com and we’ll see what we can do!
How long will my subscription last?
Until you decide you don’t want it anymore! Your subscription renews monthly, but you can skip, pause or switch up your delivery intervals at anytime.
I forgot to cancel or skip and my subscription renewed!
No worries! We totally understand. Although we can’t alter orders once they’ve been processed, we can definitely do our best to help you out! Send us an email at firstname.lastname@example.org and we’ll see what we can do.
I cancelled my subscription, will my account be refunded?
Cancelling your subscription affects future orders, not previous orders. All outstanding orders will be shipped as planned.
Can I remove or change a saved payment method?
Of course! You can make this change on your Account page. If you need help, email us at email@example.com
What forms of payment do you accept?
We accept Visa, MasterCard, American Express and Visa Debits, Quadpay, Paypal and Amazon Pay.
What can I do if my payment is declined?
Oh no! There are a few things you can check if your payment didn’t go through: Check that your card’s billing details (billing address and name) match what you’ve entered into our system. Also double check that your credit card number, expiry, CVC and zip code are all correct. If you’re still having trouble, shoot us an email to firstname.lastname@example.org and we’ll do our best to troubleshoot!
My card expired and my subscription won’t renew.
You can login and update your billing details at anytime. If you need time until your new card arrives in the mail, let us know and we can shift your renewal date. If your card issuer has declined your payment for a different, reason it’s best to check with them before trying your card again. If none of these apply, please contact us at email@example.com.
What is Blumetopia?
Blumetopia is our loyalty and rewards program! By joining, you can earn Blume Bucks every time you shop Blume, or for other things like following us on social. More info is available here.
Who can join Blumetopia?
Anyone is eligible to join, and it's free to sign up. Plus, you get 100 Blume Bucks (BBs) just for signing up. Go here to get started.
What account do I use to log in?
Your Blumetopia account is tied to your Blume account, so you can use the same email and password that you used to log into Blume. Remember, it's possible that even if you shopped with us in the past, that you checked out as a guest and didn't create a Blume account. That's okay! You can create one now. Forgot your password? You can reset it too!
How do I redeem my Blume Bucks?
It's easy! Click here for step by step instructions.
I used to collect Self Care Stars, what happened to those?
We ran that program for awhile and if you had accumulated Self Care Stars, you would have been assigned some bonus welcome points in Blumetopia! If you've got questions about this, though, let us know!
I have a link that I've been sharing with friends to refer them to Blume. Do I need a different link now that Blumetopia has launched?
Yes, effective Dec. 19, 2019, you'll need to sign up or login to Blumetopia and get a new link. Just click the 'Referrals' section in the panel that pops up, and you'll find your new link there!
Are the rewards still the same?
Yes, they are! When you send an invite link to a friend, they get $10 to spend toward their first Blume purchase. When they buy from Blume using your link, you'll get $10 toward your next purchase too.
If I received a coupon code from the old referral program, will it still work?
Yes, it will! Just note that coupon codes only work toward non-subscription purchases. If you have any issues, you can always contact us at firstname.lastname@example.org.
I'm having issues using a coupon code.
Make sure that you're using it on purchases for non-subscription products. Note also that there's a minimum purchase amount of $20 in order to redeem your $10 coupon! If you're still experiencing issues, please contact us.
What is Catch
Catch is a free payment method that allows you to pay for online purchases directly from your bank account and earn credit to use at Blume each time.
How do I sign up?
- Select Catch at checkout. You’ll be redirected to Catch to log in or create an account.
- To create an account, you’ll need to provide your phone number, name and email and link your bank account. Catch uses Plaid to link your bank in seconds—you’ve probably done this before if you have Venmo, Robinhood, or have filed your taxes online.
- If you already have a Catch account, just verify your phone number and pay.
Is Catch free?
Yes! You’ll only earn money, never pay money.
How does the sign up bonus work?
If it’s your first time using Catch, you’ll get an extra $10 in store credit towards your next purchase in addition to what Blume is offering.
Are there any restrictions on my Catch credits?
Your Blume credits can only be redeemed online at Blume and must be used before they expire. To redeem, just pay with Catch again next time you’re shopping with us. You can’t earn or redeem credits on gift card purchases. Other than that, no restrictions!
How will I redeem my credits?
Your credits will automatically be applied when you shop with us again and pay with Catch. You can also manage your credits at any time by logging into your Catch account. If you’d like to share the love, simply select “share as gift” in your Catch account to gift your credit to a friend so they can use it towards something special at Blume.
How does Catch make money?
Unlike other payment methods who take a cut of every transaction, Catch charges Blume only when it drives value to our business. In other words, we pay Catch a small fee if and when you return and redeem your Catch-earned store credit.
General Blume FAQ
I have a question that isn't listed above, who should I ask?
We're here for you! Email us at email@example.com or text us at 718-650-2535 and we'd be happy to help you out.
Everyone's welcome to our party. We’re building young womxn a safe space to learn, grow, and become their bad ass selves. A place to celebrate womxnhood and give advice on the good, the bad and, yes, even the ugly that comes with it. We created our products with you in mind, and we hope you love them as much as we do. Read more about us here.
I'm a brand interested in a partnership, who do I email?
We're always looking for new brands to partner with. Please send us an email to firstname.lastname@example.org with information about your brand to explore opportunities.
I'm a store interested in carrying Blume products, who do I email?
We're always looking for new stores to carry our products. Please send us an email to email@example.com with information about your store to explore opportunities.
How can I become a brand ambassador?
We're always looking for new partners! Please send us an email to firstname.lastname@example.org with your social media handles and let us know why you love Blume and why you want to partner.
Can I purchase Blume products anywhere else?
Yes! We are now being sold on Amazon and other select retailers.
Why did you choose to partner with Days for Girls?
Days for Girls is an awesome organization that gives back days of health, dignity and opportunity through menstrual health solutions and education. We are proud to donate partial proceeds to Day for Girls to help keep more girls in school.