FAQ

Black Friday & Cyber Monday 2025

When is the sale happening?

Our biggest sale of the season kicks off November 7th at 8am PST and runs through December 1st! But shop quickly! Once we sell out - we won’t be replenishing this holiday season! 

What kind of discounts are being offered?

We’re going all out with major savings sitewide:

  • 3x Exclusive, limited edition bundles – Our biggest savings of the year are here! Each bundle is packed with bestsellers and community favourites. Trust us, you don’t want to miss these.

  • 30% off Bundles - Try something new, or refresh your entire routine while saving big.

  • 20% off Products - stock up on all of your go-to products. Treat yourself and grab your favs for less! 

Are there any other perks? 

Yes! We’re SO excited to offer the following:

  • Enjoy free shipping on all U.S. orders over $75. No code needed -  just add to cart!

  • Keep your eyes peeled! We’ll be dropping surprise gifts throughout the month

Plus, we’ll have exclusive live shopping events with our co-founders throughout the promotion - so keep an eye out for those little surprises! 👀  

Join our live shopping events for special, exclusive perks - sign up here! 

And don’t forget to sign up for our newsletter to stay in the loop on all things Black Friday, live event drops, and surprise offers! 💌

What’s in our Limited Edition Exclusive Bundles?

 We’ve created 3 curated limited edition bundles designed for every skin type and concern:

  • The Fresh Face Edit - $55 ($79 value - that’s 30% in savings!)
    Daydreamer, Gel Cream, Superbalm, Buds

  • The Sensitive Skin Set - $65 ($102 value - that’s 36% in savings!)
     Sunburst, Gel Cream, Superbalm, Daydreamer

  • The Ultimate Clear Skin Edit - $95 ($192 value - that’s 51% in savings!)
     Gel Cleanser, Sunburst, Milky Fade, Gel Cream, Meltdown Oil, Blume Buds

Are these bundles limited edition?

 Yes! These bundles are only available during Black Friday/Cyber Monday (Nov 7 - Dec 1), while supplies last.

Checkout: What you need to know

  • No discount code needed - your savings will be applied automatically at checkout.

  • Discounts cannot be stacked (including Blumetopia rewards). You can use your rewards and discount codes once the promotion wraps up!

  • All pricing is shown in your home currency - just make sure your location services are turned on for a smooth shopping experience.

How long will my order take to ship?

We’re SO excited for Black Friday + Cyber Monday. With all the buzz, we expect to be busier than usual. Please allow 7 - 10 business days for your order to ship. Thank you for your patience - it’ll be worth the wait!

 Quick Links

Are you looking to cancel or make changes to your order?
Please email hi@blume.com with your order number and one of the following subject lines so we can help you ASAP!

  • To cancel your order: Please email with the subject line “CANCEL”
  • To change your mailing address: Please email with the subject line “EDIT ADDRESS”
  • To edit your order: Please email with the subject line “EDIT ORDER”.

We will always do our best to help. However, we cannot guarantee any changes after your order has been placed. 

Shipping

Where do Blume's products ship from?
All of our products ship from the Canada and the United States.

What is the cost of shipping?
Shipping is $5 for orders within the US, and $10 for Canada. 

What is your shipping timeline?
Our team is working hard to get orders shipped as quickly as possible. You can expect a shipping confirmation email from us within 3-5 business days. Remember, your local delivery service may be strained and experiencing some delays. 

*Please note shipping timelines are estimates, and cannot be guaranteed. 

*We may experience shipping delays during promotional periods

Where do you ship?
We ship worldwide!

I’m moving, how can I change my address on file?
You can login to your profile at any time and make changes to your billing and shipping information! Just login, hit edit, and make changes as needed!

I haven’t received a tracking number, what should I do?
Please allow 3-5 business days for us to process and ship your order after it's been placed. If you do not receive anything within this timeframe, please shoot us an email at hi@blume.com so we can look into this further.

*Please expect delays during promotional periods

Products

How and where should I store my products?
You can store Blume products wherever you usually do your day and night routines. They won't freeze or melt, but we do recommend keeping water out of the bottles. All products should be used within 18 months of opening for best results.

*Blume Buds and Power Patches have a shelf life of approximately 3 years

Do you test on animals?

Great question - no we don't! We love our animal friends and would never dream of using them for testing purposes. We are proud to share that all of our products are vegan and cruelty free.

How do I know if Blume is suitable for my skin type?
Our products are formulated to be suitable for all skin types. However, individual reactions may vary as we all have different sensitivities. We recommend always conducting a patch test before applying all over. If you are using any topical medications, we recommend consulting your doctor prior to introducing Blume to your skincare routine. 

Where are Blume's products made?
All of our products are made in Canada or the USA.

Are Blume Products Pregnancy Safe?
Blume is Certified Clean and meets strict non-toxic standards set by the EU and EWG. We formulate without 2,100+ harmful ingredients commonly found in skincare. Because of this, many expecting mothers choose to switch to Blume during pregnancy as a clean, safe alternative. That said, we always recommend checking with your doctor—every body is unique.

Returns

What is your return policy?
We want you to love what you receive but we totally understand if you need a refund. Email us at hi@blume.com within 30 days of receiving your order and we’ll help you process a return for lightly used products. 

Subscriptions

What products can I add on to my subscription?
Subscriptions are fully customizable. You can choose your product preferences, add ons and more!

When am I charged for my subscription?
You’ll be billed when you place your first order. All subsequent orders are billed 30 days later, or at the interval you selected. If you ever wanted to make changes, just email us at hi@blume.com. You can also choose your billing and shipping frequency (bi-monthly quarterly, semi-annually, you're in full control)!

Can I skip, cancel or pause my subscription?
Yes, yes and yes! You can login anytime and adjust your shipping schedule. You can also change your shipment intervals by month.

Can I make changes to the contents of my subscription?
Yes again! Login to your account and switch up your products, add extras and remove items as needed. If you ever need a hand, just email hi@blume.com

I cancelled my subscription, will my account be refunded?
Cancelling your subscription affects future orders, not previous orders. All outstanding orders will be shipped as planned.

Billing

Can I remove or change a saved payment method?

Of course! You can make this change on your Account page. If you need support, email us at hi@blume.com

What forms of payment do you accept?
We accept Visa, MasterCard, American Express and Visa Debits, Quadpay, Paypal and Amazon Pay.

My card expired and my subscription won’t renew. What do I do?
You can login and update your billing details at any time. If you need time until your new card arrives in the mail, let us know and we can shift your renewal date.

Blumetopia

What is Blumetopia?
Blumetopia is our loyalty and rewards program! By joining, you can earn Blume Bucks every time you shop Blume, or for other things like following us on social. More info is available here.

Who can join Blumetopia?
Anyone is eligible to join, and it's free to sign up. Plus, you get 100 Blume Bucks (BBs) just for signing up. Go here to get started.

What account do I use to log in?
Your Blumetopia account is tied to your Blume account, so you can use the same email and password that you used to log into Blume. Remember, it's possible that even if you shopped with us in the past, that you checked out as a guest and didn't create a Blume account. That's okay! You can create one now. Forgot your password? You can reset it too!

How do I redeem my Blume Bucks?
It's easy! Click here for step by step instructions.

I used to collect Self Care Stars, what happened to those?
We ran that program for awhile and if you had accumulated Self Care Stars, you would have been assigned some bonus welcome points in Blumetopia! If you have questions about this, let us know!

*Blume Bucks are not redeemable on top of promotions

General Blume FAQ

Why Blume?

Blume creates award winning, clean and uncomplicated skincare that actually works. With over 400,000+ happy customers, Blume products are formulated with acne-prone and sensitive skin in mind.

Blume is founded by Taran & Bunny, two sisters who believe that healthy skin is better than perfect skin. They are on a mission to create clean, gentle and effective products while normalizing skin conditions like acne, dry spots and more! Make everyday a healthy skin day, with Blume.

I'm a store interested in carrying Blume products, who do I email?
We're always looking for new stores to carry our products. Please send us an email to wholesale@blume.com with information about your store to explore opportunities.

Can I purchase Blume products anywhere else?
Yes! We are now being sold on Amazon, Ulta, Sephora Canada, and other select retailers.

Why did you choose to partner with Days for Girls?
Days for Girls is an awesome organization that gives back days of health, dignity and opportunity through menstrual health solutions and education. We are proud to donate partial proceeds to Day for Girls to help keep more girls in school.

Let's connect
Follow us on Instagram and TikTok (we respond to DMs!) or shoot us an email at hi@blume.com.

Can I sell Blume on Amazon? 
For Sales on the Amazon platform, the Blume Skincare brand works hard to ensure that only authentic, high quality products reach consumers in the condition we intend. Resellers are not allowed on Amazon. 

As such, for all sales on the Amazon platform, the Blume Skincare brand offers a 45 day Satisfaction Guarantee which will NOT be honored without provision of valid proof of purchase directly from the Fortress Brand Amazon storefront.