Quick Links

Are you looking to cancel or make changes to your order?
Please email hi@blume.com with your order number and one of the following subject lines so we can help you ASAP!

• To cancel your order: Please email with the subject line “CANCEL”
• To change your mailing address: Please email with the subject line “EDIT ADDRESS”
• To edit your order: Please email with the subject line “EDIT ORDER”.

We will always do our best. However, we cannot guarantee any changes after your order has been placed. 

Shipping

Where do Blume's products ship from?
All Canadian orders will ship from within Canada. All USA and International orders will ship from the USA.

What is the cost of shipping?
We offer free shipping for US orders over $75 before tax. All other US orders are subject to a $5 shipping fee. All orders shipping in Canada have a $10 shipping fee.

What is your shipping timeline?
Our team is working hard to get orders shipped as quickly as possible. You can expect a shipping confirmation email from us within 3-5 business days. Remember, your local delivery service may be strained and experiencing some delays. 

*Please note shipping timelines are estimates, and cannot be guaranteed. 

*Please expect shipping delays during promotional periods.

Where do you ship?
We ship worldwide! You can find more information about shipping to your location by entering your mailing address at checkout. 

Products

How and where should I store my products?
You can store Blume products wherever you usually do your day and night routines. They won't freeze or melt, but we do recommend keeping water out of the bottles. All products should be used within 18 months of opening for best results.

*Blume Buds have a shelf life of approximately 3 years.

Do you test on animals?

No! We love our animal friends and would never dream of using them for testing purposes. We are proud to share that all of our products are vegan and cruelty free.

How do I know if Blume is suitable for my skin type?
Our products are formulated to be suitable for all skin types. However, individual reactions may vary as we all have different sensitivities. We recommend always conducting a patch test before applying a new product all over the face. If you are using any topical medications, we recommend consulting your doctor prior to introducing Blume to your skincare routine. 

Where are Blume's products made?
We are a Canadian company, and we do our best to manufacture our products in Canada wherever possible. All other products are made in the USA. 

Are Blume Products Pregnancy Safe?
Blume is Certified Clean and meets strict non-toxic standards set by the EU and EWG. We formulate without 2,100+ harmful ingredients commonly found in skincare. Because of this, many expecting mothers choose to switch to Blume during pregnancy as a clean, safe alternative. That said, we always recommend checking with your doctor - every body is unique.

Returns

What is your return policy?
We want you to love what you receive but we totally understand if you need a refund. Email us at hi@blume.com within 30 days of receiving your order and we’ll help you process a return for lightly used products. 

Subscriptions

What products can I add on to my subscription?
Subscriptions are fully customizable. You can choose your product preferences, add ons and more!

When am I charged for my subscription?
You’ll be billed when you place your first order. All subsequent orders are billed 30 days later, or at the interval you selected. If you ever wanted to make changes, just email us at hi@blume.com. You can also choose your billing and shipping frequency (bi-monthly quarterly, semi-annually, you're in full control)!

Can I skip, cancel or pause my subscription?
Yes, yes and yes! You can login anytime and adjust your shipping schedule. You can also change your shipment intervals by month.

Can I make changes to the contents of my subscription?
Yes again! Login to your account and switch up your products, add extras and remove items as needed. If you ever need a hand, just email hi@blume.com

I cancelled my subscription, will my account be refunded?
Cancelling your subscription affects future orders, not previous orders. All outstanding orders will be shipped as planned.

Billing

Can I remove or change a saved payment method?

Of course! You can make this change on your Account page. If you need support, email us at hi@blume.com

What forms of payment do you accept?
We accept Visa, MasterCard, American Express and Visa Debits, Quadpay, Paypal and Amazon Pay.

My card expired and my subscription won’t renew. What do I do?
You can login and update your billing details at any time. If you need time until your new card arrives in the mail, let us know and we can shift your renewal date.

TYB Rewards

What is TYB?
TYB is a community-based rewards program. On TYB you will get exclusive access to launches, events, PR kits, and more! You can participate in challenges to earn coins, and redeem coins at checkout or in the TYB app. 

Are TYB purchases final sale?
Nope - orders with a TYB discount applied are eligible for our regular return policy. Send us an email at hi@blume.com within 30 days of receiving your order, and we will help you out with a return or exchange. Product must be unopened, or lightly used.  

Is shipping covered when using TYB?
Our regular shipping practices apply to TYB orders. We offer free shipping for all US orders over $75 before tax - your total must be $75 after your TYB discount has been applied. Shipping is $5 for all US orders under $75, and $10 for all Canadian orders. 

My challenges haven't been approved. Whats going on?
Challenges are approved on a weekly basis. Keep an eye out for updates in your dashboard. 

Why isn't my TYB code working at checkout? 
TYB has a minimum purchase amount of $63 before tax. If your order is below this amount, your code will not be applied. You can use your TYB code on a future purchase that meets the minimum purchase amount.

*TYB discount codes are not redeemable on top of any other promotion.

General Blume FAQ

Why Blume?

Blume creates award winning, clean and uncomplicated skincare that actually works. With over 600,000+ happy customers, Blume products are formulated with acne-prone and sensitive skin in mind.

I'm a store interested in carrying Blume products, who do I email?
We're always looking for new stores to carry our products. Please send us an email to wholesale@blume.com with information about your store to explore opportunities. You can also apply to work with us on Faire! 

Can I purchase Blume products anywhere else?
Yes! We are now being sold on Amazon, Ulta Beauty, Sephora Canada, and other select retailers.

Why did you choose to partner with Days for Girls?
Days for Girls is an awesome organization that gives back days of health, dignity and opportunity through menstrual health solutions and education. We are proud to donate partial proceeds to Day for Girls to help keep more girls in school.

Let's connect
Follow us on Instagram and TikTok (we respond to DMs!) or shoot us an email at hi@blume.com.

Can I sell Blume on Amazon? 
For Sales on the Amazon platform, the Blume Skincare brand works hard to ensure that only authentic, high quality products reach consumers in the condition we intend. Resellers are not allowed on Amazon. 

As such, for all sales on the Amazon platform, the Blume Skincare brand offers a 45 day Satisfaction Guarantee which will NOT be honoured without provision of valid proof of purchase directly from the Fortress Brand Amazon storefront.